I’ve read many descriptions of Social Media and how Social Media Marketing should work, and usually I walk away thinking “I understood all the words, but I just don’t get it.” For example phrases like “Content is King” make a lot of sense if you understand a number of background concepts and make no sense if you don’t understand the context. After some research and digging, I think I have come up with a reasonable description and I thought that I would share.
We all know that social media is made up of social sites like Facebook and Twitter, what people often ask is “How we market using these sites?”
Let’s start by agreeing that selling is still traditional selling. All of the things that thousands of books have been written about are still true. The objective of our marketing is still to put interested consumers in front of our products, services, or networks so that they will buy or buy in.
The first step is to start with a product, a cause, a group, a network marketing company or something that you want to market. It is important that you understand your “Product” and how it might be modified or how descriptions might be modified to meet the needs of different groups. This hasn’t changed.
The next step is to have a good, user-friendly “call to action.” This might be a store, a restaurant, or more often with social media, a web site or possibly a Facebook Page. Again, this hasn’t changed. All the books on creating a good user experience on your web site or arranging displays to maximize sales in your store are still exactly the same.
Traditionally (wow – it is strange to use a word “tradition” to describe the world wide web which started in 1994), anyway traditionally we attracted people to a web site using advertising. We used (and still use) print, radio and TV. On the Internet we used Banner ads, then pay-per-click ads and more recently “being found” by search engines like Google. This hasn’t changed either. Search engine optimization (SEO) is still critical and you should still be working to get people to your “call to action” using combinations of these means.
What has changed is that we now have a new way to get people to the web site or into the store – Social Media – and more specifically blogging..
I’ll start by saying that traditional ads (.e.g. “here is my product – click here and buy it) does not work in Social Media. So what does work?
Here are the steps as I see them:
Start at the backend by having your product and your web site/store clean, user-friendly and functional. It should be Search Engine Optimized in order to attract as many people as possible by being displayed by search engines.
Now, go to the complete opposite end of the process and identify groups of people that you feel would be good candidates for your product or service. This is a critical step since the groups must have some common characteristic that causes them to join groups or read certain articles. You may want to segment your target audience into sub groups.
Figure out what types of information your target groups would find useful. What problems do they want solutions for. This is a tough decision as well. You need to be comfortable with the topic and willing to be interested enough to search out new information and write about it.
Identify your role in the Social Media – either “trusted friend” or “expert.”
Usually you create a Blog and begin providing your “interesting/useful information” for your target audience. You mention where your useful information is one the sites that your target market usually hang out or read. You want them to be interested enough to decide to “follow” you. This means that every time you write something new, they will want to see it. They can opt to be notified every time you post new content. Now they are “following you.
Part of most Blog posts is a subtle pitch to go get information about your product or service at your web site. This pitch should be a minor part of the Blog posts.
You work to get followers in Facebook and Twitter using the Blog posts as a way to attract your target group’s interest. For example “The most common mistakes people make with XYZ, (link).”
- Part of this strategy involves making comments and replying to other Blog posts and on Twitter and Facebook. Some of these comments point to your “useful” information in the your Blog.
There you have it in a nutshell – identify a product, prepare to sell the product, identify a group who would like the product, identify something the group would like to read about, provide that information and include references to the site where you are selling your product, organization or cause.
Let’s go back to “Content is King.” Now that we know the whole context, this statement means that people find us (using search engines) or follow you (on social sites) if you provide them with new, “useful content” – the key word is useful.
You want them to follow you because they have a relatively high probability of conversion to a sale when they see your ads.
They want to follow you because you are providing useful information. Another way to say this is that traditionally we get together because “I want to sell IT and you want to buy IT.” Now is more “I want to sell IT and so I give you useful information relevant to IT. You like the useful information and when you are ready to buy you are more likely to see one of my ads and buy IT from me.” It’s simple once you have the concepts all in a row.
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